Refund Policy

Refund Policy of SmartED

The Company hereby disclaims all liability and affirms that it shall not, under any circumstances, entertain requests for refunds or returns related to any transactions made through the official website, SmartED. All payments and requests submitted via the platform are considered final and non-refundable. We strongly encourage users to review all details carefully before proceeding with any transaction.

Refund Process

For a refund request, the User may submit a request on the SmartED mail which is operations@smarted.pro, and a Company representative will contact the User at the registered phone number given by the User on the Platform. The Refund request shall be entertained and processed if the Company has failed to provide the course availed for by the User within 30 days of course starting date. In no other circumstance, the Company shall process a refund request. The Company stands to be at the sole discretion to refund to the User and all the refunds shall be processed after such statutory deductions.

How Your Refund is Returned

1. If your payment came from your card, it will be refunded to that card. Depending on your card issuer, it may take up to 30 days to complete a refund.
2. If your payment came from your bank account, it will be refunded to that bank account.
3. If your payment came from some other source (Razorpay, instamojo, phonepe, google pay etc) it will be refunded back to the same source.
4. Please note no cash refunds are made under any circumstances.

Change of Course

1. SmartED permits a one-time course change to an alternative program, subject to the following guidelines and conditions. This option is designed to provide flexibility while ensuring academic continuity and maintaining the quality of the learning experience. Participants must adhere to the outlined criteria and complete the necessary formalities to initiate the course change process.
2. SmartED is notified in writing at least 1 week before the commencement of the original course.
3. The alternative course has seats available and will be finished within 1 month of the original course finish date.
4. If switching to a course of a higher value, students are required to pay the amount difference.
5. In cases where a participant opts to switch to a course of lesser value, SmartED will not be responsible for refunding the difference in course fees. Additionally, a non-refundable processing fee of ₹800 must be paid within 3 days of approval of the course change request. Failure to complete the payment within this timeframe will result in the cancellation of the request, and no further requests for course changes will be considered.
6. Course change is allowed only once during the program.

Process for Change of Course

1. Contact SmartED at support mail-id with your course change request.
2. Once approved, fill up the "Course Change Form" and submit it within 3 business days.
3. Pay the processing fees + difference in course costs (if applicable) and submit the receipt to support mail id.
4. In 5-7 business days, you will get a confirmation for the course change request.

Rescheduling

Rescheduling by SmartED are governed by the following guidelines:

1. If a course doesn't begin within 30 business days of published commencement date, a student is entitled to either a full refund or can choose to join a different batch/course.
2. SmartED will make all possible efforts to conduct a course. However, in the event of a course being rescheduled due to unforeseen delays on our end, SmartED is only responsible for the cost of the course. Any travel, logistics or personal expenses incurred due to this program won't be refunded.

Rescheduling request by customer are governed by the following guidelines:

1. The reschedule request has to be made at least 10 business days before the commencement of the course.
2. The rescheduled date should be within 90 days of the initial commencement date.
3. Rescheduling will not allow the customer to change their course.
4. The reschedule is subject to availability of seats.
5. A rescheduling fee of Rs. 800/- must be paid within 5 business days from the date of approval.

Process for Rescheduling of Course

1. Contact SmartED at operations@smarted.pro with your course rescheduling request.
2. Once approved, fill up the "Reschedule Course Form" and submit it within 3 business days.
3. Pay the processing fees + difference in course costs (if applicable) and submit the receipt to "support mail-id". In 5-7 business days you will get a confirmation for the course reschedule request.
4. If a rescheduled course is of a higher value, students are required to pay the amount difference.
5. However, if switching to a course of a lower value, SmartED is not liable to pay the amount difference. A processing fee of Rs. 800 needs to be paid within 3 days after SmartED accepts reschedule request, failing which reschedule request will be cancelled and no further request will be entertained.

Cancellation

SmartED reserves the right to cancel any session or change the location of the session for reasons such as Instructor unavailability, insufficient participants or force majeure events such as earthquakes, fire, flood, riots, curfew, bandh, protest, strike, civil unrest etc.